Return & Replacement Policy
Subject to the terms and conditions stated herein, you may apply for return of the
products purchased at our website and request for return and/or replacement subject to
validation and approval by us. We handle returns of products on a case-by-case basis with the
ultimate goal of maximize our customers’ satisfaction. Our return and replacement policy
includes a new replacement unit for all purchases made on our website.
1.
1.1
Definitions
Reference to “you” or “customer” or “customers” in this Return and Replacement
Policy are references to the buyer who has purchase our product at our website.
1.2 Reference to “we” or “us” in this Return and Replacement Policy are references to
PRIFE INTERNATIONAL SDN BHD, a company duly incorporated in Malaysia.
1.3 Reference to “website” means our e-commerce platform at
https://iteracare.life
1.4 Reference to “Products” means the products you purchased at our website.
2.
2.1
Eligibility for Return & Replacement
The customer may apply to return the Products to us in the following circumstances:
(a) The Products was faulty and/or defective (i.e. malfunction) when received by
the customer;
(b) The Products that delivered to the customer is materially different or do not
match with the specification stated in our website;
(c) On a case-by-case basis, subject to our approval.
2.2 Subject to Paragraph 2.1, the return of the Products to us must be:
(a) sent to the location designated by us;
(b) made within 21 days from the date of purchase from the website. We reserve the
right to reject the the Products if the returned is made after the said 21 days’ time
limit;
(c) in its original condition, unused with its original packaging, unless the Products are
faulty or damaged upon received by the customer;
(d) attached with proof of purchase (Delivery Order); and
3.
3.1
Procedures
The procedure for the return of the Products and replacement are as follows:
(a) firstly, please reach out to Headquarters, Branch or Stockist via Messaging App or
Email to request for return and replacement of the Products
(b) in your message or e-mail, please let us have the following:
(i) the reason of the return of the Products;
(ii) proof of purchase of the Products (Delivery Order);
(ii) picture or video of the Products showing the damages or defect (if the
Products is faulty or damaged); and
(iii) any other supporting documents to proof your claim
(c) thereafter we will revert to you within 7 working days from the date of your
message or e-mail and inform you of our findings. Please take note that we
may request for further evidence or proof to process your replacement unit.
(d) finally, we will review your request of return of the Products and replace on a
case-by-case basis and inform you via message or e-mail whether your
return and replacement request application is successful.